First confirm your system is dialing the correct number.

• Double-click My Computer.
• With your right mouse button, click on ‘Your Connection’ (whatever you named it).
• From the menu that appears choose properties.
• This should display the properties of the connection. You may edit the phone number that your system dials from here. (If you are required to dial the area-code in your area but not a “1” then place the area-code in the phone number field along with the rest of the number.) If you are not sure what number to use click and contact Tech Support.
• Click OK.
• Now you can double-click on ‘Your Connection’ (whatever you named it) in this window and after having checked your username and password, click “Connect”

If the system is dialing the correct phone number and you still cannot connect:

• Try dialing the local access number manually on a telephone. If you get a busy signal (as opposed to modem noise)  there may be some phone problems in the area or another similar issue. Try again in a few minutes and if you still do not have success you should us.

If you tried to dial manually and heard modem noises through the telephone:

• Ensure that the phone line you are connecting into the modem has a valid phone connection. (Remove it from the computer and plug it into a phone to check for a dial tone. Place it back in the jack that reads “Line” *not* “Phone”)

If this does not solve your problem please us.

First confirm your system is dialing the correct number.

• Double-click My Computer.
• With your right mouse button, click on ‘Your Connection’ (whatever you named it).
• From the menu that appears choose properties.
• This should display the properties of the connection. You may edit the phone number that your system dials from here. (If you are required to dial the area-code in your area but not a “1” then place the area-code in the phone number field along with the rest of the number.) If you are not sure what number to use click and contact Tech Support.
• Click OK.
• Now you can double-click on ‘Your Connection’ (whatever you named it) in this window and after having checked your username and password, click “Connect”

If you are still getting an operator message:

• Try dialing the local access number manually on your telephone.
• If you still get the message you should us to confirm that you have the appropriate number and to see if we have any information about your area.

If you do not get the operator message:

• This confirms the number is working properly from your line. In this case, your computer is still dialing the incorrect number. Try reviewing the above information again and if this does not assist you us.

First you will need to have a Windows 95/98 system disk.  Do not attempt these changes without a Windows disk. After you have inserted the system disk you may proceed as follows:

• Double-click My Computer.
• Double-click Control Panel.
• Double-click Network.
• In the list that appears you should have the following: Microsoft Family Logon or Client for Microsoft Networks (less secure puts Network Neighborhood on Desktop), Dial-Up Adapter and TCP/IP. There may be more in here, but you must have these 3.
• If you have extra components do not remove them unless you are certain they are not in use. us if you have questions about this.
• If you are missing the above components then you will need to add them. Read through this whole set of instructions even if you do not need to add each component.

If you need to add “Microsoft Family Logon” or “Client for Microsoft Networks”

• Click Add.
• Choose Client.
• Click Add.
• Select Microsoft from the left menu and “Microsoft Family Logon” or “Client for Microsoft Networks” from the right menu.
• Click OK.
• If you do not need to make any other changes click OK again. If you need to add other components see below and click OK on the network screen when you have all components listed.
• The system will load the necessary files and prompt you to restart the computer. After it has restarted attempt to connect again.

If you need to add “Dial-Up Adapter”:

• Click Add.