Certified Lotus Professional – R5 Application Developer                                                       Certified Lotus Professional – R4 Application DeveloperCertified Lotus Professional – R4 Systems AdministratorMicrosoft Certified Professional – Windows 95, 98, Windows 2000

LotusScript beyond TheoryAdvanced Internet Development with Lotus Domino R5Developing Enterprise Applications with JAVA and Lotus Domino R5XML in Domino (Compounding the Power)Advanced Systems Administration Revealed

Bank of America – Dallas, Texas, June 1999 – PresentMessaging and Collaborations GroupGroupware Concepts Inc – Dallas, Texas, September 1998 – April 1999Lotus Notes Developer / Consultant

• Responsible for the systems design and development of the city profile database for a major utility company.  The database was used to capture vital statistics for each city in the state of Texas.

• Assisted in designing and developing a Web enabled Project Tracking database using Domino. From the web, Projects tasks and subtasks from each project. Emails, meetings and phone calls were also captured as part of a growing correspondence section.

•  Developed applications for importing and data clean up using LotusScript and @Function languages.

•  Supporting and maintaining existing Notes workflow applications and resolving ongoing issues.

Firstplus Financial Group – Dallas, Texas, October 1997 – August 1998Lotus Notes Developer

• Designed and developed a complaint-tracking database for Human Resources, used to record employee complaints.

• Designed and developed a broker tracking database to keep track of approved brokers. Added a growing comment section that allowed employees to share information about a specific broker.

• Developed an application in Visual Basic 5.0 using Notes as the backend database. The application would select a set number of random names from a Notes contact database and return them to the list.

• Assisted in designing and developing creating a Timesheet database used company wide to track permanent and contract employers’ time. Using dynamic tables, users would enter their daily or weekly time worked. The timesheet would be routed electronically to the employee’s manager for approval.

• Supported and maintained existing Notes workflow applications and resolving ongoing issues.

IntellAgent Control Corporation – Dallas, Texas. August 1996 – October 1997Lotus Notes Consultant

• Evaluate customer needs and implementing requirements in the company proprietary (Lotus Notes based) sales force automation product.

•  Perform pre and post-sales analysis on site.

•  Responsible for identifying and fixing bugs in base code.

•  Onsite installation of Intellagent Control databases and Notes Server software.

•  Onsite user training of Intellagent Control databases.

•  Responsible for full life cycle on Lotus Notes based products.

•  Served as project manager for projects dealing with system design, implementation, migration, and administration.

The Jones Blair Company – Dallas, Texas, December 1995 – August 1996Network Administrator

Microsoft Windows NT Advanced Server 3.1Microsoft SNA Server 2.1LANtastic 6.0

• Manage Windows NT Network of 100+ users ensuring access to AS/400 programs and data.

• Setup and maintain user accounts, logon scripts, user home directories and all other storage areas on the network.

• Responsible for all PC related purchases as well as the installation and configuration of all hardware and software.

• Troubleshoot and repair all hardware and software issues, from General Protection Faults in Windows to network card and other device IRQ and I/O conflicts.

• Setup Microsoft Mail allowing all local and remote users to communicate and share information.

• Set standards for users regarding their desktop PC’s and upgraded them all to a version of Windows and MS Office that is consistent throughout.

Designed and maintained company website.

Microsoft Corporation – Irving, Texas, December 1994 – December 1995Technical Support Engineer

• Microsoft Word for Windows versions 1.x through 7.x (Word 95) including Word NT and Microsoft Word for Macintosh.

• Operating systems include Windows 3.1, Windows for Workgroups, Windows 95 and Windows NT.

American Automobile Association – Dallas, Texas, April 1990 – September 1994Emergency Road Service Supervisor

• Supervised a staff of 50+ Call Receivers and Dispatchers in an ACD environment

• Responsible for interviewing, hiring, evaluating, promoting and terminating.

• Responsible for analyzing Customer Service Department and implementing process improvements.